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KENLEN.COM POLICY AND AGREEMENT

Kenlen.com Policies

Price, specifications and terms of offers are subject to change without notice. Kenlen.com is not responsible for typographical and/or photographical errors. Retail products are accompanied by the original manufacturer warranty. Kenlen.com does not offer any technical support or sales advice. Customer pays return shipping charges for all RMA services. Kenlen.com reserves the right to refuse service to anyone.

Payment Methods
  • Visa
  • Mastercard
  • Discover
  • American Express
  • Bill Me Later®
  • PayPal
  • kenlen.com Preferred Account
  • Kenlen Gift Certificate
  • Pre-paid company check, personal check, cashier's check or money order (Note: Pre-paid methods, including cashier's checks, take slightly longer to process because all payments must first clear with the bank due to the risk of fraudulent checks.) v
  • No Purchase Orders, Fax or C.O.D. orders please. Please accept our apologies but we do not accept international credit cards at this time.

Shipping Methods
  • FedEx Express Saver - 3 to 4 business days + 24-48 hours to process the order.
  • FedEx 2Day - Delivery within 2 business days + 24-48 hours to process the order.
  • FedEx Standard Overnight - Delivery within 1 business day + 24-48 hours to process the order.
  • UPS Ground - 5 to 7 business days + 24-48 hours to process the order.
  • UPS 3Day - 3 business days + 24-48 hours to process the order.
  • UPS 2Day - 2 business days + 24-48 hours to process the order.
  • UPS Red Next Day Residential - Delivery within 1 business day + 24-48 hours to process the order.v
  • AIT Front Door Delivery, In Home Delivery and White Glove Service - 3 to 5 business days + 24-48 hours to process the order.
  • USPS - APO/FPO orders welcome! Delivery will take approximately 2 to 6 weeks + 24-48 hours to process the order. (Due to military APO/FPO box size, 19" and larger monitors cannot be shipped via this method; please remove them from your shopping cart before proceeding.)
  • For HI and AK customers, FedEx can only ship via 2Day, and the shipping time will not be guaranteed. Therefore, Kenlen.com will default to and charge for 2Day air.
  • PR orders will default to FedEx's International Economy shipping method and shoppers will be charged accordingly at checkout. FedEx only offers 2Day service to HI and AK. If you have selected FedEx Saver as your preferred shipping option and attempt to checkout, the shipping method will default to 2Day and you will subsequently be charged accordingly.
  • All orders require 24-48 hours processing time before shipping.
  • Kenlen.com does not process orders during weekends.
  • No deliveries will be made on Saturday or Sunday.
  • Kenlen.com does not guarantee same day shipping.
  • Kenlen.com does not offer International/Canadian shipping options at this time.
  • All orders shipped within NJ will be charged sales tax.
  • Exact delivery times to HI, AK and PR cannot be guaranteed.

Gifts
Kenlen.com offers complimentary customer appreciation gifts with the purchase of selected merchandise. On the product page of qualified merchandise, choose your preferred Customer Appreciation Gift via radio button and click the item's Add to Cart button. Both the product and the gift item will be added to your cart, and the advertised discount will be applied on the Order Confirmation screen. And, in case you forget to add a gift to your cart, an intermediary page will be promoted to provide you with a second chance. Gift offers valid only while supplies last.

Mail-in Rebates
For your convenience, Kenlen.com does its best to advertise any current rebates on our web site. Any use of these rebates is limited to the terms and conditions specified by the product manufacturer. If you have any questions regarding rebate terms and conditions, please contact the manufacturer directly.

Sales Tax
Sales tax is only required for orders shipping within our resident states of business. Therefore all orders shipping within New Jersey will be charged applicable sales tax according to your area's tax rate.

Duty Tax
PR orders will default to FedEx's International Economy shipping method and shoppers will be charged accordingly at checkout. FedEx only offers 2Day or overnight services to HI and AK. If you have selected FedEx Saver as your preferred shipping option and attempt to checkout, the shipping method will default to 2Day and you will subsequently be charged accordingly. Exact delivery times to PR cannot be guaranteed.

Money Back Guarantee/Refund Policy
All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. A return authorization number is required for all returns. A 15% restocking fee may apply. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform Kenlen.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly. Kenlen.com SATISFACTION GUARANTEE - Kenlen.com offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases.

Physical Damage Policy
Physical damage to any product purchased at Kenlen.com will effectively void warranty coverage. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.

Restocking Fee
A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.

Technical Support
Kenlen.com does not offer any sort of technical assistance. We cannot offer advice on compatibility of items, make product recommendations, provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at Kenlen.com.

Processing Time
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Kenlen.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Rush processing
Kenlen.com will rush process your order for an additional fee provided that the following conditions are met:
  • Order is submitted before 12 noon PST.
  • Your transaction and credit card authorization is successfully completed before 12:30PM PST.
  • Your shipping address matches your credit card billing address (i.e. No alternate ship to address).
  • Rush Processing does NOT apply to Pre-Paid Check orders.


Rush Processing Disclaimer:
IN ALL CIRCUMSTANCES, Kenlen.com'S MAXIMUM LIABILITY IS LIMITED TO THIS RUSH ORDER FEE ONLY. WHILE Kenlen.com CANNOT GUARANTEE SAME DAY SHIPMENT FOR ALL ORDERS, Kenlen.com WILL PUT FORTH ITS BEST EFFORT TO SHIP ALL RUSH PROCESSING ORDERS THE SAME BUSINESS DAY IF THE ABOVE CONDITIONS ARE MET. OTHERWISE, YOUR $2.99 RUSH PROCESSING FEE WILL BE REFUNDED.

Pre-orders
Click the Pre-order button in the item description and checkout as you normally would. A Sales Order number will be issued at the Order Confirmation screen just as if you were placing a conventional order, but your credit/debit card will not be charged until your pre-ordered merchandise is in stock and ready to ship. If you purchase an in-stock item with a pre-order item, you will be charged accordingly for the available product and the difference when your pre-ordered item is in stock and ready for shipment. In this instance, two Sales Order numbers will be issued; one for the in-stock merchandise and one for the pre-ordered merchandise. You will be kept up-to-date via our website and through standard Order Status emails to your account.

Back-orders
Kenlen.com does not sell backordered merchandise. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. In that instance we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your Kenlen.com login to alert you of the situation.

Order status
Kenlen.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your Kenlen.com ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our website.

Security
Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level security.

Privacy
Kenlen.com respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from Kenlen.com are updates to any recent orders and/or returns.

Safe Shopping Guarantee
Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Change orders
You may request a change to your order provided the order has not already been charged to your account. Please send us an email about the change order during Kenlen.com's hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

Cancel orders
You may request than an order be cancelled provided the order has not already been processed and shipped. Simply send us an email about the cancel order during Kenlen.com's hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

Resellers
We do have a reseller or discount program available at this time. kenlen.com currently already negotiates the best possible price for you, and offers these great discounts to all of our customers through our web site. Anytime we receive any specials or promotions, we will immediately post them on our web site for you to take advantage.
  • Tax: All customers outside of New Jersey will not be charged any tax. Therefore, there is no need to fax or set up any reseller tax exemption form.
  • For New Jersey Resellers: please place your first order as normal, and fax over your reseller permit and this form with your Sales Order number. We will remove all tax from your order. Send us an email to request our reseller tax exemption form.

Volume discounts
Kenlen.com does have a reseller or discount program available at this time. We work hard to negotiate the best values on the Internet and offer these tremendous values to all of our customer via our website. All of the inventory shown online is live, posted in real-time, and accessible 24/7/365. We also do our best to advertise any specials, promotions or rebates for our customers' benefit. Check them out on our web, send us an enquiry for volume discounts.

Product listings
Kenlen.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, Kenlen.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from Kenlen.com are provided as resources to customers looking for additional information and/or professional opinion. Kenlen.com does not assume responsibility for the claims and/or representations made on these or any other websites.

Kenlen.com Purchase Agreements
By accepting delivery of any product delivered from Kenlen.com ("Kenlen.com"), you ("Customer") agree to be bound by the terms and conditions listed below. You and Kenlen.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Kenlen.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Kenlen.com.

1. Kenlen.com SATISFACTION GUARANTEE
Kenlen.com offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:

  • If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 30 days of purchase. Note that a 15% restocking fee will be applied. Components within a Bundle Special may be returned for repair/replacement only. Individual items may only be returned for repair/replacement if an RMA number is acquired within the Return Policy period.
  • Manufacturer Kits are different than bundles as they are arranged by the brand/manufacturer and will only have one item number. Warranty guidelines have yet to be stipulated.   To take advantage of Kenlen.com's satisfaction guarantee, the customer must comply with the Product Return Procedure detailed below. Any breach of Kenlen.com's Return Policy Procedure will result in the loss of Kenlen.com's refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.

Product Return Procedure
  • To return a product in compliance with Kenlen.com's satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Please click here to acquire an RMA number. All RMA requests must be filed online. Kenlen.com will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by Kenlen.com. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
  • Customer is solely responsible for shipping any returned product to Kenlen.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Kenlen.com's Return Procedure will be breached and Kenlen.com may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
  • Kenlen.com will not refund to Customer the original shipping charges. In addition, Kenlen.com will assess a 15% restocking fee against the Customer's account on all returns for refund.

2. WARRANTIES; ALL PRODUCTS SOLD "AS-IS" OR "WITH ALL FAULTS"
Kenlen.com IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY Kenlen.com ARE NOT MANUFACTURED BY Kenlen.com. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). Kenlen.com ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. Kenlen.com MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. Kenlen.com DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.
ALL ITEMS SOLD THROUGH Kenlen.com ARE SOLD "AS-IS" OR "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR Kenlen.com, ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.

3. YEAR 2000 POLICY
Customer's only recourse for any "Year 2000" issue is against the applicable manufacturer under its manufacturer warranty. Please contact the manufacturer to determine warranty coverage for "Year 2000" compliance problems. Kenlen.com DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO "YEAR 2000" COMPLIANCE OF ANY PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARICULAR PURPOSE.

4. LIMITATION OF LIABILITY
IN ALL CIRCUMSTANCES Kenlen.com'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. Kenlen.com SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. Kenlen.com SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT Kenlen.com HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
 
5. Recordings
Kenlen.com does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with Kenlen.com unless Customer has provided clear and conspicuous notice to Kenlen.com and has received prior written consent from Kenlen.com.

6. GENERAL TERMS AND CONDITIONS
Payment Terms; Orders: An order is not binding upon Kenlen.com until it is accepted; Kenlen.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with Kenlen.com. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

Shipping Charges
Your total cost for purchase of any product will include shipping and handling charges shown on the Kenlen.com invoice.

Title; Risk of Loss
Kenlen.com will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. Kenlen.com reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Kenlen.com to sign appropriate documents on Customer's behalf to permit Kenlen.com to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. Kenlen.com will advise Customer of estimated shipping dates, but Kenlen.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Governing Law and Jurisdiction
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Kenlen.com and Customer shall be governed by the laws of the State of California, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Kenlen.com and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of California, Los Angeles County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Kenlen.com that is more than one year after the date of the applicable invoice.

Severability
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable California law.

Waiver
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement
These terms and conditions, together with Kenlen.com's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between Kenlen.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Kenlen.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.